Privacy policy

Privacy Policy – Flint Vogue

Last updated: May 21, 2025

This Privacy Policy describes how Flint Vogue (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from flintvogue.com (“the Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). “You” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Overview

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

What Personal Information We Collect

Information You Provide Directly

  • Contact details: Name, address, phone number, and email.
  • Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: Username, password, security questions, and other information for account security.
  • Customer support information: Any information you include in communications with us.

Information We Collect Automatically

  • Usage Data: Information about your interaction with the Services, such as device information, browser type, network connection, IP address, and how you use the Site.
  • Cookies and Similar Technologies: We use cookies, pixels, and similar technologies to collect Usage Data. For more information, see Shopify’s Cookie Policy.

Information from Third Parties

  • Vendors and service providers: Such as Shopify (our store platform), payment processors, and analytics providers.
  • Marketing and advertising partners: For targeted advertising and analytics.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, "Third Party Websites and Links."

Lawful Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal information under the following lawful bases:

  • Your consent
  • The performance of the contract between you and us
  • Compliance with our legal obligations
  • For our legitimate interests (such as to improve our services, prevent fraud, and market our products)

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, manage your account, arrange shipping, and facilitate returns/exchanges.
  • Marketing and Advertising: To send you marketing communications and show you relevant ads (with your consent where required).
  • Security and Fraud Prevention: To detect and prevent fraud or illegal activity.
  • Customer Support and Service Improvement: To respond to your inquiries and improve our Services.
  • Legal Compliance: To comply with legal obligations and enforce our terms.

Cookies

We use cookies and similar technologies to operate and improve our Site and Services, run analytics, and tailor advertising. You can manage your cookie preferences in your browser settings. Blocking cookies may affect your experience on our Site.

How We Disclose Personal Information

We may share your personal information with:

  • Vendors and service providers: For IT, payment processing, shipping, analytics, and customer support.
  • Business and marketing partners: For advertising and promotional purposes.
  • Affiliates: Within our corporate group.
  • Legal and regulatory authorities: To comply with legal obligations or protect our rights.
  • With your consent: For specific purposes you authorize.

We do not sell or share sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or security of these sites. Please review their privacy policies before providing any information.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Data Security

We use reasonable security measures to protect your information. However, no system is completely secure. We recommend you do not use insecure channels to communicate sensitive or confidential information to us.

Data Retention

We retain your information as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements. The retention period depends on the type of information and the purpose for which it was collected.

International Transfers

Your information may be transferred, stored, and processed outside your country, including in the United Kingdom and other countries. If we transfer your data from the EEA or UK, we use appropriate safeguards such as Standard Contractual Clauses.

Your Rights

Depending on your location, you may have the following rights:

  • Access/Know: Request access to your personal information.
  • Delete: Request deletion of your personal information.
  • Correct: Request correction of inaccurate information.
  • Portability: Request a copy of your information.
  • Opt-Out: Opt out of sale, sharing, or targeted advertising.
  • Restrict Processing: Ask us to restrict processing of your data.
  • Withdraw Consent: Withdraw consent where processing is based on consent.
  • Appeal: Appeal our decision if we decline your request.
  • Manage Communication Preferences: Unsubscribe from marketing emails at any time.

To exercise your rights, contact us using the details below. We may need to verify your identity before processing your request.

We will not discriminate against you for exercising any of these rights. You may designate an authorized agent to make requests on your behalf, subject to verification.

Do Not Track

Some browsers offer a “Do Not Track” feature. We do not alter our data collection and use practices when we detect such a signal from your browser.

Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

Authorized Agent

You may designate an authorized agent to make privacy requests on your behalf. We may require proof of authorization and verification of your identity.

Accessibility

If you need this policy in another format due to a disability, please contact us and we will provide it in an accessible format.

Complaints

If you have concerns about our privacy practices, contact us using the details below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@flintvogue.com
Phone: +44 755 776-8838
Address: 11 John's Mews, London WC1N 2PA, UK
Opening Hours: Monday to Friday, 8:00 AM – 6:00 PM (GMT)
Response Time: We aim to respond to all emails within 24 hours.

For the purpose of applicable data protection laws, Flint Vogue is the data controller of your personal information.

Thank you for trusting Flint Vogue with your personal information.